Frequently Asked Questions
Everything you need to know about Nutzy’s official gear and fan services.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. During the baseball season or major sales events, processing may take up to 5 business days before your gear is dispatched.
Can I return or exchange items purchased online?
Yes, we accept returns and exchanges on unworn, unwashed merchandise with original tags within 30 days of purchase. Please note that clearance items and custom-printed jerseys are final sale.
Do you offer international shipping?
Currently, the Richmond Flying Squirrels Official Store ships to addresses within the United States and Canada. Shipping rates and delivery times vary based on your location.
How do I know what size jersey to order?
We provide a detailed sizing chart on every product page. Our replica and authentic jerseys typically run true to size, but we recommend measuring a shirt you already own for the best fit.
Can I pick up my online order at The Diamond stadium?
Yes! During checkout, select the 'In-Store Pickup' option. You will receive an email notification once your order is ready to be collected from the Squirrels Nest Team Store.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.