Returns & Exchanges
The Richmond Flying Squirrels Official Store wants you to be completely satisfied with your fan gear; if you are not happy with your purchase, you may return or exchange unworn, unwashed merchandise within 30 days of delivery.
Verify Eligibility
Ensure your items are in their original condition with all tags attached and were not purchased as 'Final Sale' or customized merchandise.
Initiate Your Request
Contact our fan support team via email or visit the Nutzy’s Novelties team store at The Diamond with your original order number and receipt.
Package Your Gear
Securely pack the items in their original packaging, including a copy of your packing slip to ensure a smooth processing experience.
Ship and Refund
Send your package to our returns department; once received and inspected, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing